Top of the Montain Accommodation and Management at Sun Peaks Resort.

TOLL FREE: 1-800-585-8834
LOCAL: 1-250-578-6939

#3 2160 Sun Peaks Rd.
Sun Peaks, BC, Canada
V0E 5N0

COVID-19 Cleaning Policies in effect. We are following or extending the BC Government's hotel guidelines for housekeeping and guest interaction policies during the pandemic. For instance, we have instituted a 48 hour booking buffer on each side of bookings in order to ensure that no one has entered a home for 24 hours prior to guest arrivals.

Our Booking Policies

Click the links below to jump directly to the named section or scroll through the page to see all of the policies, terms and conditions and agreements.

Top of the Mountain Covid-19 Renter Relations Policies

Unless mandated by law, it is not Top of the Mountain Accommodations (TOTM) intention or responsibility to police our renters, demand ID from you or refuse access to a home lawfully rented by you.

If on the day you are meant to occupy your vacation accommodation, you, or anyone in your party is currently positive for Covid-19 or is awaiting results of a test or is in quarantine due to exposure to someone with Covid-19, you must not travel to Sun Peaks Resort or occupy one of our properties (see below for what to do in this case).

You are responsibility to obey the laws of British Columbia and prior to accepting our Damage Liability Agreement + Terms & Conditions must confirm that you have reviewed the BC Government Covid-19 Restrictions page to determine you decision to occupy the vacation accommodations managed by TOTM is lawful. If after a full review of these restrictions you feel you cannot occupy your rented vacation accommodations, please do not accept the damage liability agreement, but contact us immediately by email or phone.

Cancel, Rebook, or Book Additional Homes

Depending on your situation it may be necessary for you to cancel your booking altogether. The majority of Covid-19 related causes for you to cancel will result in a refund of your booking. Or you may simply prefer to reschedule your booking for future dates which will be offered without penalty or charge.

However, if you can no longer share accommodations with friends or family not in your "household or core bubble" please contact us immediately to discuss the possibility of renting additional homes to break up your gathering such that you could lawfully occupy your vacation accommodation. We've come up with creative ways of discounting and transferring some of your existing payment toward new lodgings so that you could book additional homes and continue with your vacation plans.

 


Payment Schedule and Cancellation Policy

Payment Schedule Policy

Upon receipt of a booking for an arrival date more than 30 days in advance, a deposit will be taken equal to the first nights rate plus taxes plus the booking fee or 25% of the total price, whichever is greater. The balance of payment will be taken on the 30th day prior to arrival date for your booking.

Cancellation Policy

Special COVID-19- Government Travel Advisory Refund (Winter 2020-21 only) Notice. In the event of an official Government "Do Not Travel Advisory", requesting or requiring citizens cancel travel plans and/or return home from International travel, and/or the Canadian Government closes its borders or implements mandatory quarantine requirements for incoming travelers, Top of the Mountain Accommodations will refund the amount paid for a stay not yet fulfilled or will refund a prorated amount for a partially fulfilled stay. In the event of a Governement Travel Advisory which impacts a guest, this measure would supercede the existing booking, cancellation and refund policies as outlined below.

In the first 48 hours after placing a booking it may be cancelled for a full refund. Thereafter and up until 90 days prior to arrival guests may cancel at the cost of only the booking fee. For example, if the total booking price all in after tax came to $1039 with a booking fee of $39, a refund of $1000 would be provided. If a guest cancels from 90 to 30 days prior to arrival, the deposit paid will be held in full as a credit toward a booking at the same property within the same winter season or the next. For example, a cancellation 45 days prior to arrival for which a $250 deposit was paid for the winter 2020/21 season, a credit of the full $250 will be held on file as a discount on a future booking at the same home up until the end of the 2021/22 winter season. If a guest cancels within 30 days of arrival, a credit of 50% of the pretax price of the booking will be held as a credit toward a booking of the same property valid until the end of then following winter season. In any case where a credit is retained, if we are able to rebook the property to another guest who pays as much or more than the credit on file for overlapping dates, we will issue a refund of the credit after the rebooking guest's arrival. In the rare case where a property for which a credit exists is not longer available to rent through Top of the Mountain Accommodations (TOTM), either due to a sale of the home or delisting for some other reason, only that portion of the credit which belonged to TOTM will be usable as a credit on a future booking. In brief, all bookings will provide either a refund or a credit (full or partial) on future bookings so guests know that there is limited risk booking in advance in these very uncertain times.

 


Pet Friendly Unit Policy

If a property is Pet Friendly and you intend to bring a pet, a pet cleaning fee will be charged. A base pet cleaning fee of $25 will be assessed plus $25 per bedroom in the property you're booking. e.g. A two bedroom unit will result in a pet cleaning fee total of $75, and a studio would only be $25.


Property Damage Liability Agreement

About a week prior to your arrival you'll receive check in instructions by email. There will be a link in that email to our Online Damage Liability Agreement that you will need to accept in order to receive the door codes, garage codes and detailed instructions for how to reach your home and what to do if you have any difficulties.

Below is a sample of a damage liability text as it appears on some of our bookings. The exact wording of the agreement may be different for your booking:


Top of the Mountain Covid-19 Renter Relations Policies

Unless mandated by law, it is not Top of the Mountain Accommodations (TOTM) intention or responsibility to police our renters, demand ID from you or refuse access to a home lawfully rented by you.

If on the day you are meant to occupy your vacation accommodation, you, or anyone in your party is currently positive for Covid-19 or is awaiting results of a test or is in quarantine due to exposure to someone with Covid-19, you must not travel to Sun Peaks Resort or occupy one of our properties (see below for what to do in this case).

You are responsibility to obey the laws of British Columbia and prior to accepting our Damage Liability Agreement + Terms & Conditions must confirm that you have reviewed the BC Government Covid-19 Restrictions page to determine you decision to occupy the vacation accommodations managed by TOTM is lawful. If after a full review of these restrictions you feel you cannot occupy your rented vacation accommodations, please do not accept the damage liability agreement, but contact us immediately by email or phone.

Cancel, Rebook, or Book Additional Homes

Depending on your situation it may be necessary for you to cancel your booking altogether. The majority of Covid-19 related causes for you to cancel will result in a refund of your booking. Or you may simply prefer to reschedule your booking for future dates which will be offered without penalty or charge.

However, if you can no longer share accommodations with friends or family not in your "household or core bubble" please contact us immediately to discuss the possibility of renting additional homes to break up your gathering such that you could lawfully occupy your vacation accommodation. We've come up with creative ways of discounting and transferring some of your existing payment toward new lodgings so that you could book additional homes and continue with your vacation plans.

 

NIGHTLY RENTAL ACCOMMODATIONS TERMS AND CONDITIONS

These terms and conditions apply to all nightly rental bookings provided at any property managed by Top of the Mountain Accommodations and Management LTD. (hereinafter referred to as “TOTM”). Where conflicts exist, these terms and conditions supersede any other terms and conditions provided by travel wholesalers, booking agents, or travel agents where the original booking request originated.

Guests understand and agree that TOTM will accept families, married couples, and responsible adults over the age of 25. We reserve the right to refuse to rent to anyone who has rented from us in the past and caused problems. “Problems” include, but are not limited to guests who cause property damage, cause noise complaints, or treat the staff or management of TOTM with disrespect.

RESERVATION MODIFICATIONS
We understand mistakes happen and that your dates may need to change. If we can make a change without impacting another guest, we provide this service once free of charge. If further changes are required, an administrative fee of $27.00 may be charged. Additional charges may be assessed if date changes result in a move to higher nightly rate dates. All date changes or modifications to your booking, including cancellation requests, must be initiated by email from the email address associated with the booking in our system.

Payment Schedule and Cancellation Policy

Payment Schedule Policy

Upon receipt of a booking for an arrival date more than 30 days in advance, a deposit will be taken equal to the first nights rate plus taxes plus the booking fee or 25% of the total price, whichever is greater. The balance of payment will be taken on the 30th day prior to arrival date for your booking.

Cancellation Policy

Special COVID-19- Government Travel Advisory Refund (Winter 2020-21 only) Notice. In the event of an official Government "Do Not Travel Advisory", requesting or requiring citizens cancel travel plans and/or return home from International travel, and/or the Canadian Government closes its borders or implements mandatory quarantine requirements for incoming travelers, Top of the Mountain Accommodations will refund the amount paid for a stay not yet fulfilled or will refund a prorated amount for a partially fulfilled stay. In the event of a Governement Travel Advisory which impacts a guest, this measure would supercede the existing booking, cancellation and refund policies as outlined below.

In the first 48 hours after placing a booking it may be cancelled for a full refund. Thereafter and up until 90 days prior to arrival guests may cancel at the cost of only the booking fee. For example, if the total booking price all in after tax came to $1039 with a booking fee of $39, a refund of $1000 would be provided. If a guest cancels from 90 to 30 days prior to arrival, the deposit paid will be held in full as a credit toward a booking at the same property within the same winter season or the next. For example, a cancellation 45 days prior to arrival for which a $250 deposit was paid for the winter 2020/21 season, a credit of the full $250 will be held on file as a discount on a future booking at the same home up until the end of the 2021/22 winter season. If a guest cancels within 30 days of arrival, a credit of 50% of the pretax price of the booking will be held as a credit toward a booking of the same property valid until the end of then following winter season. In any case where a credit is retained, if we are able to rebook the property to another guest who pays as much or more than the credit on file for overlapping dates, we will issue a refund of the credit after the rebooking guest's arrival. In the rare case where a property for which a credit exists is not longer available to rent through Top of the Mountain Accommodations (TOTM), either due to a sale of the home or delisting for some other reason, only that portion of the credit which belonged to TOTM will be usable as a credit on a future booking. In brief, all bookings will provide either a refund or a credit (full or partial) on future bookings so guests know that there is limited risk booking in advance in these very uncertain times.

 

To cancel your booking, you must send us an email requesting we cancel your reservation. This request must be made from the email address we have associated with the booking in our system. Once we have received your cancellation request, we will return the inventory to availability and do our best to rebook the dates previously held for you and will provide refunds in accordance with the policy above.

NON SMOKING POLICY
We have a very strict non-smoking policy. Absolutely NO SMOKING is allowed inside any of our properties. If smoking is detected or there is any evidence of smoking in the property, you will be charged $300.00 to the credit card on file for 2 bedroom properties or $400.00 for properties larger than 2 bedrooms.

PETS IN PROPERTIES WITHOUT PERMISSION
If a guest brings a pet to a home that is not designated "pet friendly" and for which express written permission was not supplied in advance, we reserve the right to charge a post departure "pet cleaning fee". This fee is $100 for studio & 1 bedroom homes, $200 for 2 & 3 bedroom homes, and $300 for 4 bedroom homes. This pet cleaning fee is independent of any damage the pet may cost which may incur additional charges. Homes that are not designated pet friendly are presumed to have not had pets in them by other guests booking them and may lead people with pet allergies to think they are safe to book without risk of an allergic reaction. Extensive cleaning after a pet was brought to a home that is not pet friendly is required to reduce the risk of allergic reaction to future guests.

APPLIANCE/MECHANICAL FAILURE
All of the accommodations we manage are homes that are privately owned by other individuals, groups or companies. TOTM has no ownership interest in any property we manage for nightly rentals. Each home owner decorates, equips, and maintains their properties to their own standards and while we may manage their homes for them, we make no guarantee that they will be free of defect or exactly as described on our website. While it is the intention of both the home owners and TOTM to ensure accommodations are comfortable and that all household appliances, mechanical appliances and utilities are available and functioning, this may not always be possible and TOTM is not responsible for their failure. All reasonable efforts will be made to remedy any appliance failure, subject to the time of day the failure is discovered, the day of the week and the availability of parts and maintenance people to effect repairs. Sun Peaks is located on a mountain, an hour’s drive from the nearest major city. This means that repairs are not always possible as quickly as guests would prefer. We have a “no refund” policy with regard to accommodation defects of any kind. This includes, but is not limited to, defective appliances, hot tubs, or mechanical appliances; however, we may negotiate terms for compensation with a guest entirely at our discretion and on a case by case basis. It is generally in our best interest to maintain the good will of our guests so in some cases, partial refunds or discounts on future stays may be offered.

PROPERTY BECOMES UNAVAILABLE
In the event that the owner of a privately-owned dwelling elects to remove the property from the management responsibility of TOTM, or the property becomes unavailable due to a sale of the property to another owner unwilling to honor the previous owner’s booking commitments or damage occurs making the property uninhabitable; TOTM shall not be held liable by guests. However, TOTM will make every effort to move the guest’s reservation to a comparable property for that same time period if at all possible. A move of this nature may result in an increase or decrease in the rent charges depending on the property that is mutually agreed upon between TOTM and the guest(s). Only in the event that an agreement cannot be reached will TOTM provide the guest(s) with a full refund.

HOLD HARMLESS AND LIABILITY AGREEMENT
Guests agree to indemnify and hold harmless TOTM, its owners, employees, and contractors for any liabilities, theft, damage, cost or expense whatsoever arising from or related to any claim or litigation which may arise out of or in connection with a guests use and occupancy of the rental property including, but not limited to, any claim or liability for personal injury or damage or theft of property which is made, incurred, or sustained by guests. A material breach of this Agreement by guests, which, in the sole determination of TOTM, results in damage to the premises, personal injury to guests or others, a breach of the peace, a nuisance to others, or a violation of criminal law or local code, shall be grounds for termination of guests. Violation of any of the rules contained herein will result in IMMEDIATE EVICTION and forfeiture of rent and/or security deposit.


Fines & Fees Explained

Fines are charged by the municipality to Top of the Mountain Accommodations (TOTM) when our guests break local bylaws and don't rectify the issue immediately when alerted to the offence.

Fees are charged by TOTM to the guest when after hours call outs are required to resolve bylaw offences. If a Fine is assessed, our Fees will include the cost of the Fine along with our call out Fees. Our call out Fees increase with the severity of the offence and the length of time staff are required to attend in order to resolve the issue (see our Fee structure below). If you are unwilling or unable (due to inebriation or incapacitated, etc) to rectify bylaw offences, our Fees do not reflect time spent so much as loss of reputation in the community, with neighbours and the costs we will spend recovering these after uncooperative guests damage our standing in the community.

Fines are assessed by the municipality when a bylaw offense occurs that is not resolved in a timely and appropriate matter within 15 minutes of notification. For instance, if members of your party are having a late night (after 11pm) hot tub and are laughing and making a lot of noise and a bylaw officer is called, the bylaw officer will call our after hours staff to resolve the issue within 15 minutes. If we come to your lodging and alert you to the problem but you do not immediately end the noise, it may result in a Fine if the bylaw officer then attends and finds the noise level to be in excess of acceptable limits (see Bylaw 0010 for more information).

Similarly, if a vehicle belonging to a person in your lodging (whether staying overnight or merely visiting) is parked illegally and that vehicle is not moved immediately after we alert you to the problem, a Fine will be assessed by the municipality which you will be required to pay indirectly when combined with our call out Fees.

Fees are assessed EVERY TIME we are called out to your residence after 11pm due to a bylaw notification that can be confirmed to have arisen due to members of your party.

Sometimes we are called, but our guests were not actually responsible for the offence and, obviously in this case, no Fees would be assessed. If the bylaw officer calls our after hours numbers but we do not pickup and therefore are unable to alert you to the risk of a Fine, TOTM accepts full responsibility for Fines and no Fees will be assessed. Fees will only be charged to you if you are responsible for a bylaw infraction. The amount of the Fee will depend on the Fine amount assessed by the municipality if charged and the severity of the offense. See Fee schedule below:


FEE Structure for Bylaw Offenses that can be

attributed to your gathering:

FEE Type

Circumstance

Time Required

Resolution

Fee

#1

TOTM Staff called to your lodging due to a bylaw offence NOT attributable to your gathering.

n/a

n/a

No FEE

#2

TOTM Staff called to your lodging due to a bylaw offence attributable to your gathering.

Less than
 1 hour

Satisfactory resolution. No Fine Assessed.

$100 Call Out Fee

#3

TOTM Staff called to your lodging due to a bylaw offence attributable to your gathering.

Greater than
 1 hour

Satisfactory resolution. No Fine Assessed.

$200 Call Out Fee

#4

TOTM Staff called to your lodging due to a bylaw offence attributable to your gathering.

n/a

Unsatisfactory resolution. Fine Assessed.

$200 Call Out Fee plus FINE amount

#5

TOTM Staff called to your lodging due to a bylaw offence attributable to your gathering.

n/a

Unsatisfactory resolution. Fine Assessed under difficult circumstances.*

$500 Call Out Fee plus FINE amount

*When a bylaw officer is called out and fines are assessed where belligerent or aggressive behavior is demonstrated by any of the members of your gathering (people in your party or that you allowed access to your lodging during the time you were renting), you will be charged a $500 Fee in addition to the Fine amount.