NON SMOKING POLICY
We have a very strict non-smoking policy. Absolutely NO SMOKING is allowed inside any of our properties. If smoking is detected or there is any evidence of smoking in the property, you will be charged $300.00 to the credit card on file for 2 bedroom properties or $400.00 for properties larger than 2 bedrooms.

PETS IN PROPERTIES WITHOUT PERMISSION
If a guest brings a pet to a home that is not designated "pet friendly" and for which express written permission was not supplied in advance, we reserve the right to charge a post departure "pet cleaning fee". This fee is $100 for studio & 1 bedroom homes, $200 for 2 & 3 bedroom homes, and $300 for 4 bedroom homes. This pet cleaning fee is independent of any damage the pet may cost which may incur additional charges. Homes that are not designated pet friendly are presumed to have not had pets in them by other guests booking them and may lead people with pet allergies to think they are safe to book without risk of an allergic reaction. Extensive cleaning after a pet was brought to a home that is not pet friendly is required to reduce the risk of allergic reaction to future guests.

APPLIANCE/MECHANICAL FAILURE
All of the accommodations we manage are homes that are privately owned by other individuals, groups or companies. TOTM has no ownership interest in any property we manage for nightly rentals. Each home owner decorates, equips, and maintains their properties to their own standards and while we may manage their homes for them, we make no guarantee that they will be free of defect or exactly as described on our website. While it is the intention of both the home owners and TOTM to ensure accommodations are comfortable and that all household appliances, mechanical appliances and utilities are available and functioning, this may not always be possible and TOTM is not responsible for their failure. All reasonable efforts will be made to remedy any appliance failure, subject to the time of day the failure is discovered, the day of the week and the availability of parts and maintenance people to effect repairs. Sun Peaks is located on a mountain, an hour’s drive from the nearest major city. This means that repairs are not always possible as quickly as guests would prefer. We have a “no refund” policy with regard to accommodation defects of any kind. This includes, but is not limited to, defective appliances, hot tubs, or mechanical appliances; however, we may negotiate terms for compensation with a guest entirely at our discretion and on a case by case basis. It is generally in our best interest to maintain the good will of our guests so in some cases, partial refunds or discounts on future stays may be offered.

HOT TUB PROPERTIES POLICY
Every year, many guests enjoy our hot tubs with great satisfaction and we take pride in our reputation for quality water care for the thousands of guests who book a home with a hot tub through Top of the Mountain Accommodations.

If the hot tub is not accessible safely from the exterior of the property, hot tub technicians will enter through the home. They always announce themselves before entry. Due to the extreme consequences if a hot tub is not properly cared for, refusing access to treat the hot tub is not optional in order to protect you and your family and to protect the hot tub from catastrophic failures such as those that can occur when temperatures drop well below zero.

Hot tub water quality is incredibly difficult to maintain properly when used by many different people particularly in light of the heavy seasonal use and difficult climate conditions. Our team does an incredible job of maintaining safe and enjoyable hot tub experiences with very high uptime, but it's not possible to guarantee a perfect experience for every guest. Guests who fail to follow hot tub use standards - such as bathing before every usage - increase the challenges for our staff and risks for other guests. (Full hot tub use standards can be found by scanning the QR Code at the property.)

Further, in our environment with extreme temperature shifts and heavy usage, mechanical failures are possible without warning. Renting a home with a hot tub does not guarantee that the hot tub will be operational for the full duration of your stay. Obviously, we do everything we can to prevent or limit downtime, but want our guests to have reasonable expectations prior to arrival.

In the winter you can expect the hot tub water to be treated by a technician on average every other day, but during extreme cold events (below -15C), our team may need to visit your tub every single day to ensure it's heating correctly because a breaker trip or heating failure can result in the plumbing freezing in as few as four to six hours at these temperatures.

If we determine that the water needs to be changed due to water quality issues (note that due to chlorine levels it can still be safe to use even when cloudy, foamy or discoloured), we do our best to dump and fill on arrival days for new guests. It can take the better part of a full day for water to heat back up to enjoyable temperatures, so if this happens you may not have usage on the day you arrive until very late at night, but you'll have the benefit of knowing the water is fresh and unused prior to you.

We are not telling you this because we expect your stay to have any hot tub issues at all! We just want to dispell in advance the occassional unreasonable expectation that some rare guests have that renting a home with a hot tub comes with an ironclad guarantee.

PROPERTY BECOMES UNAVAILABLE
In the event that the owner of a privately-owned dwelling elects to remove the property from the management responsibility of TOTM, or the property becomes unavailable due to a sale of the property to another owner unwilling to honor the previous owner’s booking commitments or damage occurs making the property uninhabitable; TOTM shall not be held liable by guests. However, TOTM will make every effort to move the guest’s reservation to a comparable property for that same time period if at all possible. A move of this nature may result in an increase or decrease in the rent charges depending on the property that is mutually agreed upon between TOTM and the guest(s). Only in the event that an agreement cannot be reached will TOTM provide the guest(s) with a full refund.

HOLD HARMLESS AND LIABILITY AGREEMENT
Guests agree to indemnify and hold harmless TOTM, its owners, employees, and contractors for any liabilities, theft, damage, cost or expense whatsoever arising from or related to any claim or litigation which may arise out of or in connection with a guests use and occupancy of the rental property including, but not limited to, any claim or liability for personal injury or damage or theft of property which is made, incurred, or sustained by guests. A material breach of this Agreement by guests, which, in the sole determination of TOTM, results in damage to the premises, personal injury to guests or others, a breach of the peace, a nuisance to others, or a violation of criminal law or local code, shall be grounds for termination of guests. Violation of any of the rules contained herein will result in IMMEDIATE EVICTION and forfeiture of rent and/or security deposit.